Last updated September 23, 2026

We want ScoutBrief to be worth paying for. Here's how refunds work.

1. Single report purchases

If a report fails to generate, generates as clearly broken or empty, or is billed in error, email us within 7 days of purchase at support@getscoutbrief.com and we'll refund it in full. Because a report is generated and delivered immediately, we don't offer refunds simply for not liking the content of a successfully-generated report, but we're happy to look at specific quality issues you flag.

2. Monthly subscription

You can cancel your subscription at any time from your account; you'll keep access through the end of the period you already paid for, and won't be charged again. We don't provide prorated refunds for the unused portion of a billing period, except where required by law.

If you're charged for a renewal you intended to cancel and contact us within 7 days of the charge, we'll refund that renewal.

3. How refunds are processed

All payments are processed by Paddle.com, our merchant of record, and refunds are issued back to your original payment method through Paddle. Processing typically takes 5–10 business days depending on your bank or card provider.

4. How to request a refund

Email support@getscoutbrief.com with the email address on your account and, if possible, the transaction date. We aim to respond within 2 business days.

5. Statutory rights

Nothing in this policy limits any refund or withdrawal rights you have under the law of your country of residence.